Ted, the trusty technician, has a work order to fix a printer in the office of Joe Smith. Joe describes the problem by showing him a sheet of paper with hieroglyphic-like characters on it and says, ʺWhen I print, this is what I get.ʺ It would be appropriate for the technician to ask:
A) Could you print another document for me so that I can see whether the problem will reoccur again while Iʹm here?
B) Could you disconnect your printer so I can take it apart?
C) Would you mind if I asked you to leave the office, so that I can take a closer look at the problem?
D) What did you do to make the printer malfunction?

Question

Quizplus · Accepted Answer

Asking Joe to print another document will help the technician confirm whether the problem is consistent and allows them to observe the malfunction firsthand. This is a common troubleshooting technique. The other choices are inappropriate: B would ruin the printer's warranty and potentially create further problems, C is an unnecessary request that may make Joe feel uncomfortable, and D is unhelpful since Joe may not have done anything to cause the malfunction.

Ted, the Trusty Technician, Has a Work Order to Fix