You are responding to an email from an irate customer. The reply is as follows: ʺI am sorry the computer locked up again. I will be happy to take a look at the computer again tomorrow. It is probably your CPU or your RAM. Of course, it could always be the darn motherboard. I can be there at 2 P.M. TOMORROW if that is convenient with you. You can either EMAIL me or I will check with you later today to see whether that works with your schedule. :)ʺ This is an example of proper written communication.

Question

Quizplus · Accepted Answer

The reply lacks professionalism due to the use of informal language ("darn"), all caps for emphasis, and an emoticon, which are not appropriate in formal customer communication.

You Are Responding to an Email from an Irate Customer