Nelly, the-constant-nag computer user, complains that her laptop is broken. She states that she charged the laptop battery last night, but when she powered on the laptop at the first customer office, the laptop would not power on. What is the first step in troubleshooting this problem?
A) Tell Nelly to call the help desk.
B) Remove all nonessential peripheral devices such as the optical drive and wireless adapter and power on the laptop.
C) Do an extended memory test on the laptop.
D) Connect the AC adapter and power on the laptop.

Question

Quizplus · Accepted Answer

The first step in troubleshooting a laptop that is not powering on is to connect the AC adapter and power on the laptop. This will eliminate the possibility that the battery is dead or not charged properly. If the laptop powers on with the AC adapter, then the battery may be faulty and needs to be replaced.

Nelly, The-Constant-Nag Computer User, Complains That Her Laptop Is Broken