Bill, the best technician at a computer store, is listening to a customer. While listening Bill asks questions to clarify the problem and nods his head occasionally to show he is paying attention. Even though Bill's cell phone rings, he ignores the call. Bills is using ___________ techniques.

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The Answer of Bill, the best technician at a computer store, is listening to a customer. While listening Bill asks questions to clarify the problem and nods his head occasionally to show he is paying attention. Even though Bill's cell phone rings, he ignores the call. Bills is using ___________ techniques.

Bill, the Best Technician at a Computer Store, Is Listening