Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones.This is an example of ________.

Question

Quizplus · Accepted Answer

Offshoring refers to the practice of hiring employees in a different country to perform business processes or services. In this case, the call center is located in India and is handling customer service for software and computer hardware companies.

Call Centers That Service Customers for Firms Like Software and Computer