James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?
A) needs analysis
B) program evaluation
C) program implementation
D) instructional design
E) budget estimation

Question

Quizplus · Accepted Answer

James is conducting a needs analysis, which is the process of determining specific skills and knowledge required for a job and evaluating the skills of prospective trainees.

James,an HR Manager,is Currently Identifying the Specific Job Performance Skills