David is the president and chief executive officer of Baxter National Bank. He wants to encourage more open two-way communication among the bank's employees and managers. One of the most important things David can do to achieve this goal is to become a good listener.

Question

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When a CEO becomes a good listener, it encourages employees and managers to communicate more openly and feel heard. This helps to promote a culture of transparency, which is important for a successful organization.

David Is the President and Chief Executive Officer of Baxter