Chris was recently promoted to a position as a first-line manager. At this level of management, he will use human relations and conceptual skills as well as technical skills.

Question

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First-line managers are responsible for managing the day-to-day activities of non-managerial employees, and as such, they need human relations and conceptual skills to effectively manage their team. Technical skills are also important, but they are not the only focus of a first-line manager's role.

Chris Was Recently Promoted to a Position as a First-Line