How is business process management similar to quality improvement approaches such as total quality management?
A) They are intended to be cross-functional approaches to improve an organization.
B) They focus on radical redesign and drastic improvement of processes.
C) They focus on incremental change of processes.
D) They focus on the activities typically occurring at the operational level of the organization.
E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.

Question

Quizplus · Accepted Answer

Business process management and total quality management both aim to improve the overall functioning of an organization by considering cross-functional aspects and bringing about organizational change.

How Is Business Process Management Similar to Quality Improvement Approaches