________ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.

Question

Quizplus · Accepted Answer

Collaborative CRM systems are specifically designed to allow different departments within an organization to share customer-related information amongst themselves. This is important because a customer's interactions with different departments can impact their overall satisfaction and loyalty with the organization. By sharing this information, departments can work together to provide more personalized and effective customer service. Data warehousing systems, operational CRM systems, analytical CRM systems, and data mining systems may all play a role in the overall CRM strategy, but they do not specifically facilitate information sharing amongst departments to increase customer satisfaction and loyalty.

________ Facilitate the Sharing of Information Across the Various Departments