Jose and his family, all Mexican by birth, went to dine at a new Mexican restaurant in Houston, which is home to many outstanding Mexican restaurants. They were expecting authentic Mexican food, and they got it. They most likely experienced _____.

Question

Quizplus · Accepted Answer

When perceptions of product performance match expectations that are at or above the minimum performance level, satisfaction generally results.

Jose and His Family, All Mexican by Birth, Went to Dine