A primary reason for taking no action when dissatisfied with a product or service is which of the following?

Question

Quizplus · Accepted Answer

Consumers may feel that taking action requires too much time and effort, and that the likely result may not be worth the trouble. This is a common reason why consumers do not take action when dissatisfied with products or services. A and B are incorrect because consumers do believe that firms will take action and may be dissatisfied with products or services. D is incorrect because not all of the given answers are correct.

A Primary Reason for Taking No Action When Dissatisfied with a Product