The two factors below that most often explain the divergence of actors' and observers' attributions are

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Perceptual salience effects refer to the tendency to attribute behavior to the most noticeable or salient feature of the situation, while differentially available information refers to differences in the amount and kind of information available to actors and observers. These two factors can lead to divergent attributions as actors have more access to their own thoughts and feelings and the context of their behavior, while observers may be limited by their perspective and the information available to them.

The Two Factors Below That Most Often Explain the Divergence