In Your JAD Session,you Have a Range of Participants -

In your JAD session,you have a range of participants - from hourly workers to managers and executives.As you are conducting the JAD session,you sense that Chris,an accounts receivable processor is reluctant to talk - and it seems that is because Karen,the manager of the accounting department is also involved.The BEST plan might be to:

A) Quietly ask Karen at a break to encourage Chris to join in more
B) Quietly ask Chris at a break to join in more
C) Let it be, and after the JAD session is over, schedule an interview with Chris
D) Ask Chris a direct factual question that you know he can answer
E) After the first day, replace Chris with another accounts receivable person who will speak up