When Zeenath instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Zeenath has effective _____ skills.
A)human
B)conceptual
C)intuitive
D)visionary

Question

Quizplus · Accepted Answer

Zeenath's ability to effectively communicate and motivate her new employees in handling customer complaints suggests she has strong human skills, which involve understanding and working well with others. Conceptual skills involve the ability to think creatively and make strategic decisions, intuitive skills involve understanding and responding to emotional states, and visionary skills involve being able to envision and communicate a future direction or goal for the organization. While some of these skills may also be important for Zeenath's role, it is her human skills that are most directly applicable in this scenario.

When Zeenath Instructs New Employees on Handling Customer Complaints,she Motivates