An auto parts store establishes a policy requiring that customer service representatives respond to e-mails within three business days.This policy is a result of the company's operational planning.

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The policy established by the auto parts store is a result of operational planning, which involves the establishment of goals, strategies, and policies to achieve organizational objectives. This policy aims to ensure that the customer service representatives are responsive to customer queries and concerns within a reasonable timeframe, which can improve customer satisfaction and loyalty.

An Auto Parts Store Establishes a Policy Requiring That Customer