Total Quality Management (TQM):

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a lifelong process of continuous improvement that focuses on doing the job right the first time. It emphasizes the involvement of all employees in the quality improvement process and the use of data and statistical methods to analyze and improve processes. It also aims to meet and exceed customer expectations by providing defect-free products and services. TQM is not about quality inspection but rather about preventing defects in the first place. Option A is incorrect because TQM does not define world-class quality as a specific percentage of defect-free products and services. Option B is incorrect because while TQM has been widely implemented in the manufacturing industry, its adoption in the service industry is still limited. Option C is incorrect because TQM does not rely on a large team of quality inspectors to ensure quality targets are met.