Quality improvement efforts must ultimately focus on:

Question

Quizplus · Accepted Answer

Quality improvement efforts must focus on the customer, as ultimately they are the ones who will determine the success of the product or service. By understanding and meeting the needs of the customer, organizations can improve customer satisfaction, loyalty, and overall business performance. While it is important to also focus on the manufacturing process and purchasing process, these should be done with the goal of meeting customer needs and improving customer outcomes.

Quality Improvement Efforts Must Ultimately Focus On