Reginald noticed in his work as a customer service representative that the majority of the rating scales available have at least 5 to 9 response alternatives with:
A) reverse coding.
B) alternate forms.
C) variability.
D) verbal descriptors.

Question

Quizplus · Accepted Answer

Verbal descriptors are used to provide more information about the response options and to help respondents understand the scale.

Reginald Noticed in His Work as a Customer Service Representative