The manager of a large shopping mall was upset about the groups of rowdy teenagers hanging out by the mall entrance and scaring off his adult customers. He discovered that if he played classical music over the loudspeakers by the door, the teenagers no longer gathered at the entrance. The mall manager's use of classical music to modify the teenagers' behavior is an example of:

Question

Quizplus · Accepted Answer

The use of classical music acts as an unpleasant stimulus for the teenagers, discouraging their behavior, which aligns with punishment by application.

The Manager of a Large Shopping Mall Was Upset About