According to the textbook's suggestions for providing effective social support, you are most likely to be perceived as helpful if you:

Question

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Asking questions in a way that encourages the other person to express their feelings and emotions is the most effective way to provide social support. This allows the person to vent and feel heard while also providing the opportunity for you to understand their situation better and offer more relevant support. Pretending to be cheerful or talking about yourself can come across as dismissive or self-centered, while saying "I know exactly how you feel" can be invalidating if you haven't experienced the same thing.

According to the Textbook's Suggestions for Providing Effective Social Support