Before Jackie left for college, she told her friend Lisa that she thought sororities were filled with snobs and that she would never consider joining one. But during Jackie's first week on campus, a sorority member invited her to a social function and encouraged her to pledge. After Jackie attended the party, she told Lisa, "Sororities do a lot of good things for the community. They're really service organizations." Jackie's change in attitude to match her behavior reflects:

Question

Quizplus · Accepted Answer

Jackie's change of attitude to match her behavior is an example of cognitive dissonance, which occurs when a person's beliefs, attitudes, and behaviors are inconsistent with each other, causing mental discomfort or dissonance. In this case, Jackie's initial belief about sororities conflicted with her behavior (attending a social function and considering pledging), leading to a change in her attitude to resolve the dissonance.

Before Jackie Left for College, She Told Her Friend Lisa