A(n) __________ results when a person's words communicate one thing while his or her nonverbal actions communicate something else.
A) effective communication
B) clear message
C) mixed message
D) nonverbal communication

Question

Quizplus · Accepted Answer

A mixed message is when a person's verbal and nonverbal cues are conflicting, causing confusion or misunderstanding in communication. The mixed message might result in the opposite effect the communicator intended to create. For instance, a person saying something in a sarcastic or joking tone while his facial expression depicts sadness may confuse the listener about the intended emotional response.

A(n) __________ Results When a Person's Words Communicate One Thing