The board of directors of Esten Inc. is planning an incremental change within the company. In order to reduce employee resistance to the change, the management provides encouragement, training, channels for communicating problems and complaints, and ways of helping overcome performance pressures. Which of the following approaches has been used by Esten to deal with the resistance to change?

Question

Quizplus · Accepted Answer

Esten Inc. is using the facilitation and support approach to deal with resistance to change. This involves providing the necessary support, training, and communication channels to employees to help them overcome their resistance to change. The aim is to make employees feel more comfortable with the change process by providing encouragement and assistance rather than force or manipulation.

The Board of Directors of Esten Inc