UPS carefully measures the routes and routines of its drivers to establish the time expected for each delivery. When a delivery manifest is scanned as completed, the driver's time is registered in an electronic performance log that is closely monitored by supervisors. In this scenario, UPS uses __________.
A) historical comparisons
B) engineering comparisons
C) local comparisons
D) relative comparisons

Question

Quizplus · Accepted Answer

UPS uses a systematic approach to evaluate its drivers' performance by measuring the routes and routines of its drivers, which is based on engineering comparisons. The company establishes the time expected for each delivery and then compares it to the driver's actual delivery time, which is registered in an electronic performance log. This approach allows UPS to monitor and optimize their drivers' performance to ensure they meet the delivery requirements of their customers.

UPS Carefully Measures the Routes and Routines of Its Drivers