Miriam, the customer service manager in a pharmaceutical company, is keen on ensuring customer satisfaction and loyalty. She sends follow-up mails to customers, gathers their responses to different products, and ensures that changes are made in the products accordingly. Which of the following types of control does this scenario illustrate?

Question

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This scenario illustrates feedback control, as Miriam is gathering customer responses and making changes accordingly to ensure customer satisfaction and loyalty.

Miriam, the Customer Service Manager in a Pharmaceutical Company, Is