The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the:

Question

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The upside-down pyramid model suggests that top managers should primarily support and serve the needs of those who are closest to the customers and production process, such as operating workers, first-line managers, and middle managers. The chairman of the board, who typically has a more strategic and less hands-on role, is not part of this direct support network.

The Upside-Down Pyramid Clearly Shows That the Job of Top