Question 1

On which criterion would the Human Resources manager focus when identifying interpreters to support the care of patients with limited English proficiency?

Accepted Answer

The Human Resources manager would focus on interpreters who are proficient in health language terminology to ensure accurate and effective communication between healthcare providers and patients with limited English proficiency. Availability of family members or being of the same ethnic background may not guarantee proficiency in health terminology, and being on 24-hour call may not be a necessary criterion for identifying interpreters.

Question 2

When a healthcare provider takes the time to learn the underlying background of a patient to provide the best possible healthcare,which type of cultural care is being provided?

Accepted Answer

D

Question 3

The staff nurse is identifying ways to communicate care needs for a patient from a non-English-speaking culture.How will the nurse use the tool within the Joint Commission monograph roadmap for hospitals to help with this need? Select all that apply:

Accepted Answer

A,B,C,D

Question 4

Which behavior of a health care provider exemplifies culturally competent care?

Accepted Answer

Culturally competent care entails delivering care that demonstrates understanding and application to the patient's situation, which means health care providers should have knowledge about the patient's cultural background and understanding of some health traditions. However, speaking the patient's language may not always be possible, especially in cases where the provider does not speak the patient's language. Therefore, the best choice that exemplifies culturally competent care is delivering care that demonstrates understanding and application to the patient's situation.

Question 5

A healthcare organization is planning continuing education for all staff on culturally and linguistically appropriate service delivery.Which category of culturally and linguistically appropriate services in healthcare will this action support? Select all that apply:

Accepted Answer

The answer of A healthcare organization is planning continuing education...

Question 6

During an assessment,the nurse asks the patient to describe her current health status.How will the patient most likely explain her health?

Accepted Answer

When a patient is asked to describe their current health status, they will most likely explain it through their personal experience, including symptoms, pain, and their overall feeling of well-being. Impact on family, cost, and diagnosis may be included in their description, but their personal experience is the most relevant aspect of their health status.

Question 7

The health care organization has made a conscious effort to provide linguistically appropriate services to its predominantly Hispanic population,incorporating within its staff members from different Spanish-speaking countries of Latin America.Which cultural care concept is this organization implementing?

Accepted Answer

The answer of The health care organization has made a...

Question 8

The nurse is planning the care for a patient from a non-English-speaking culture.Which terms would the nurse use that reflect cultural care? Select all that apply:

Accepted Answer

The answer of The nurse is planning the care for...

Question 9

A health care organization provides care to patients that are of Hispanic,Asian,and Eastern European heritage.What will the organization do to ensure the staff represents the demographics of the service area? Select all that apply:

Accepted Answer

Hiring nurses that speak Spanish and promoting staff members from Asian and Hispanic backgrounds help ensure the staff represents the demographics of the service area.

Question 10

The Department of Nursing with a healthcare organization is planning steps that reflect the Joint Commission's recommendations for cultural competence.What will the nursing department include in these steps? Select all that apply:

Accepted Answer

These steps are all part of the Joint Commission's recommendations for cultural competence. Valuing diversity, self-assessment, managing differences, and acquiring cultural knowledge are all important for healthcare organizations to provide culturally competent care. While hiring staff from different cultures may be beneficial, it is not a necessary step in order to meet the Joint Commission's recommendations.

Question 11

The nurse is planning care for a group of patients from different cultural backgrounds.What aspects of the nurse will impact how the patients access and respond to healthcare services? Select all that apply:

Accepted Answer

Cultural background, heritage, and language are all important aspects of the nurse's background that can impact how patients from different cultural backgrounds access and respond to healthcare services. Patients may have beliefs or values that are different from those of the nurse, and may have difficulty understanding medical terminology or communicating effectively if they speak a different language. Role and age may also impact patient interactions, but are not as directly related to cultural understanding and communication.

Question 12

The staff development instructor is planning a seminar that focuses on the understanding of cultural competency.What will the instructor include in this content? Select all that apply:

Accepted Answer

Cultural competency is an ongoing learning process that cannot be fully accomplished in a single session (A), and it involves understanding and respecting differences in expression and interpretation to enhance learning opportunities (C). Acknowledging both verbal and non-verbal encounters is also crucial in understanding and interacting across cultures (D).

Question 13

The nurse is reviewing the steps needed to develop cultural competency.In which order will the nurse complete the steps of this process?

Accepted Answer

The process of developing cultural competency involves understanding one's personal heritage, the heritage of others, health and health beliefs and practices, traditional health care systems, and finally the health care culture and system. Therefore, the correct order of the steps is A, B, C, E, D.

Question 14

Why does a health care organization maintain a current demographic,cultural,and epidemiological profile of the patients receiving care in the hospital?

Accepted Answer

Maintaining a current demographic, cultural, and epidemiological profile helps the organization plan and implement services that are culturally and linguistically appropriate for the diverse patient population they serve.

Question 15

Why would a healthcare organization maintain a current demographic,cultural,and epidemiological profile of the community?

Accepted Answer

Maintaining a current demographic, cultural, and epidemiological profile of the community would help healthcare organizations in planning for services that are tailored to the specific needs of the community. By understanding the demographics, cultural practices, and health trends of the population, healthcare organizations can develop strategies for addressing healthcare disparities, improving health outcomes, and providing patient-centered care. This information can also help healthcare organizations to allocate resources effectively and make informed decisions about where to invest in facilities, staff, and technology.

Question 16

The nurse desires to become more culturally competent when providing care to patients from non-English- speaking cultures.Which action would the nurse take to achieve this self-expectation?

Accepted Answer

The answer of The nurse desires to become more culturally...

Question 17

A health care organization is incorporating culturally and linguistically appropriate services into the organization's planning and operations.Which aspects should be included in this process? Select all that apply:

Accepted Answer

Integrating culturally and linguistically appropriate services into an organization requires the collection and analysis of data related to demographic variables (B), integration of services into organizational planning (A), and maintenance of partnerships with the community (D). It is also important to continuously assess and adapt policies and practices (C) and communicate both internally and externally (E). However, the best choices are A, B, and D as they are essential components of effectively implementing culturally and linguistically appropriate services.

Question 18

The staff development educator is analyzing ways to incorporate cultural competency concepts in continuing education programs.How will the educator explain the concept of CULTURALCOMPETENCY to staff?

Accepted Answer

Cultural competency is a philosophy that involves understanding, respecting, and appropriately responding to the unique cultural needs of patients.

Question 19

Which action would a hospital administrator take to meet the cultural and linguistic needs of Spanish-speaking community members?

Accepted Answer

The answer of Which action would a hospital administrator take...

Question 20

The nurse practitioner is ensuring an adequate amount of educational materials are printed in languages that reflect the patient population.What are the reasons for this healthcare provider treating a more diverse patient population? Select all that apply:

Accepted Answer

Demographic changes and participation in insurance programs are reasons for the nurse practitioner treating a more diverse patient population.

Quiz 1: Building Cultural and Linguistic Competence