TQM:

Question

TQM:

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes on continuous improvement, customer satisfaction, and involvement of every employee in the organization. It focuses on identifying and fixing errors rather than blaming individuals or departments. 100% inspection is not considered a practical approach as not all defects can be identified by inspection alone. TQM is not a finish line but a long-term process to enhance quality. In TQM, all employees are accountable for quality, not just the middle managers.