When it comes to debt collection,it is appropriate to seek to motivate the customer to pay and not get into why the bill hasn't been paid during the "discussion stage" of the collection process.

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During the discussion stage of the debt collection process, the focus should be on motivating the customer to pay the debt and finding a solution for payment, rather than getting into the reasons why the bill hasn't been paid. This approach can help maintain a professional and respectful relationship with the customer, while also increasing the likelihood of successful debt recovery.

When It Comes to Debt Collection,it Is Appropriate to Seek