Giving customers a chance to complain about a problem usually is fruitless;once a business makes a customer angry,he typically will not buy from that company again under any circumstances.

Question

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Giving customers a chance to complain about a problem can actually be helpful in resolving the issue and restoring customer satisfaction. However, if a business mishandles the complaint or does not take appropriate action, the customer may not buy from them again.

Giving Customers a Chance to Complain About a Problem Usually