Technology has little impact on the quality of customer service a small company offers.

Question

Quizplus · Accepted Answer

Technology can greatly enhance a small company's ability to provide quality customer service. For example, the use of chatbots to quickly respond to customer inquiries, the implementation of a customer relationship management system to track and personalize interactions, and the use of social media to engage with customers can all improve the overall customer experience.

Technology Has Little Impact on the Quality of Customer Service