A deep,controlled voice helps the child understand the operator is in control.Matching volume with loud children will get their attention so they can concentrate.

Question

Quizplus · Accepted Answer

The first statement is true, as a deep controlled voice can help convey authority to the child, which can result in better understanding and compliance. However, the second statement is false, as matching volume with loud children can escalate the situation and create chaos, rather than promoting concentration. Instead, it's better to stay calm and speak in a clear, firm tone to create a conducive environment for communication.

A Deep,controlled Voice Helps the Child Understand the Operator Is