Researchers have determined that when we assess oral communication,the listener will rely on the following cues to interpret what the speaker has said: 1% of impact is determined by the speaker's body language (postures,gestures,and eye contact),9% by the tone of voice,and 90% by the content or words spoken.

Question

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The percentages given in the statement are a common misconception, but they have been debunked by researchers. The actual percentage varies depending on the situation and communication channel.

Researchers Have Determined That When We Assess Oral Communication,the Listener