When receiving business-related phone calls,
A)you should use frequent verbal responses (such as,"I see")to show that you are listening.
B)it is impolite to say things such as,"I understand" while the other person is speaking.
C)it is perfectly acceptable to put the caller on hold without explanation.
D)your primary goal should be to get off the phone (and back to work)as quickly as possible.
E)it is perfectly acceptable to take the call during a meeting.

Question

Quizplus · Accepted Answer

Using frequent verbal responses, such as "I see," "Uh-huh," and "Yes," shows the caller that you are listening and engaged in the conversation. This can help build rapport and lead to better communication and problem-solving.

B, C, D, and E are all incorrect. Saying "I understand" is a polite way to show that you are empathizing with the caller's concerns or ideas. Putting the caller on hold without explanation is rude and can make them feel unimportant. Your primary goal should be to effectively communicate and address the caller's needs, not to rush them off the phone. Taking a call during a meeting can be disruptive and disrespectful to the other participants.

When Receiving Business-Related Phone Calls