Which of the following helps salespeople manage customer contacts, schedule customer meetings, log customer interactions, manage product information, and place customer orders?
A)SFA
B)CRM
C)MRP II
D)HRIS

Question

Quizplus · Accepted Answer

SFA (Sales Force Automation) and CRM (Customer Relationship Management) are both software systems that help salespeople manage customer contacts, schedule meetings, log customer interactions, manage product information, and place orders. MRP II (Manufacturing Resource Planning) is a software system that helps manufacturing companies plan and manage their resources, and HRIS (Human Resource Information System) is a software system that helps manage employee information and HR processes. Therefore, the best choice(s) for this question are A) SFA and B) CRM.

Which of the Following Helps Salespeople Manage Customer Contacts, Schedule