Jane Shipped a Parcel with a Passenger Bus Company Acting

Jane shipped a parcel with a passenger bus company acting as a private carrier.The parcel contained semi-breakable gifts for her parents in another city.When the parcel arrived Jane's parents notified her of damage to the parcel's contents.Jane visited the bus station to complain.An employee of the bus company who dealt with her complaint told her she should have used a courier and,as a private carrier,the company had no obligation to exhibit reasonable care of shipped goods.