What is service science?
A)Study of how excellent service can be achieved.
B)An approach for developing service operation that can create value for our customers.
C)An approach to enable us to study,design and manage effective service systems that create value for our customers.
D)A study of various disciplines in the sciences,like logistics management.
E)An approach to designing and managing complex service systems.

Question

Quizplus · Accepted Answer

Service science is an interdisciplinary field that focuses on designing and managing effective service systems that create value for customers. It involves applying knowledge from various fields, including engineering, business, social science, and information technology, to develop innovative and efficient service operations. Option A is too narrow and does not encompass the interdisciplinary nature of service science. Option B refers to just one aspect of service science, while Option D is incorrect as logistics management is only a subset of service science. Option E is partially correct, but does not capture the interdisciplinary nature of service science.

What Is Service Science