Firms do not need to consider post-purchase costs, as they occur after the firm has already secured a purchase.

Name: Firms do not need to consider post-purchase costs, as they occur after the firm has already secured a purchase.
Brand: Quizplus
Rating: 4.9 (36 reviews)

Question

Quizplus · Accepted Answer

Firms should consider post-purchase costs such as maintenance, repair, and disposal costs as they can impact customer satisfaction and repurchase intentions. Ignoring post-purchase costs can lead to negative customer experiences and reputation damage.

Firms Do Not Need to Consider Post-Purchase Costs, as They