To complete the third step of the generalized model of business process management, managers could use: (i) interviews, (ii) information technology.

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The third step of the generalized model of business process management involves analyzing and improving the process. To do so, managers can use both interviews and information technology. Interviews can provide valuable insights on how the process is currently functioning and areas that need improvement. Information technology, such as process modeling software, can help visualize the process flow, identify bottlenecks, and test potential improvements. Therefore, both options are useful in completing this step.

To Complete the Third Step of the Generalized Model of Business