Doug, Angela and Sunny Were Discussing Their Company's Recent ERP

Doug, Angela and Sunny were discussing their company's recent ERP implementation; an excerpt from their conversation appears below. In the space provided, identify five phrases from the conversation that exemplify one or more of the common causes of ERP implementation failure discussed in the text.
Doug: I'm really surprised our ERP system is finally up and running-I thought we'd never be able to stick to the schedule we laid out when we started!
Angela: I know what you mean, Doug. And, the fact that upper management never attended any of our planning meetings didn't help.
Sunny: Right but I think you'll both agree that laying out a flowchart for the process really influenced its results.
Angela: I feel badly about the employees we had to lay off because the system made their positions obsolete. We should have given them more warning.
Doug: True-but most of them were in the information systems department any way. They won't have any trouble finding new jobs with their background and experience. And, without those expensive employees, company profits should double within three years.
Sunny: In a way, it's probably good that the new system doesn't really interact with the human resource information system we have in place. At least we'll be sure people's personal data is safe and sound.
Angela: Very true, Sunny. And, since all our business processes have remained the same, people should adapt easily to the new system. $\begin{array}{|l|c|}\hline &\text { Phrases related to causes of ERP implementation failure } \\\hline \text { a. } &\\\hline \text { b.} &\\\hline \text { c. } &\\\hline \text { d. } &\\\hline \text { e.} &\\\hline \end{array}$