Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance

Question

Quizplus · Accepted Answer

Susan is using her voice to express her concerns and offer suggestions for improvement, indicating that she is attempting to work towards change within the company.

Employees at Acme Express Are Dissatisfied with the Working Conditions