Selective information processing is a major force for resistance to change. It indicates that ________.
A) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change
B) individuals hear what they want to hear and they ignore information that challenges the world they've created
C) limited changes in subsystems tend to be nullified by the larger system
D) groups in the organization that control sizable resources often resist change
E) even if individuals want to change their behavior, group norms may act as a constraint

Question

Quizplus · Accepted Answer

Selective information processing refers to the tendency of individuals to hear and focus on information that supports their existing beliefs and ignore or downplay information that challenges those beliefs. This can create resistance to change because individuals may not fully consider or accept information that suggests a need for change.

Selective Information Processing Is a Major Force for Resistance to Change