The clerical and editorial employees in a publishing house need to be at their desks by 8:00 AM and follow a set of precise procedures dictated by management. The jobs of these clerical and editorial employees ________.
A) have a wide span of control
B) score high on the degree of departmentalization
C) score high on the degree of formalization
D) lack a unity of command
E) score low on the degree of work specialization

Question

Quizplus · Accepted Answer

Formalization refers to the degree to which jobs within the organization are standardized. If a job is highly formalized, the employee has a minimum amount of discretion over what, when, and how to do it. A high degree of formalization is characterized by clearly defined procedures covering work processes in organizations. Since the clerical and editorial employees have to follow a set of precise procedures dictated by management, their jobs score high on the degree of formalization.

The Clerical and Editorial Employees in a Publishing House Need