Navar is an Emotionally Intelligent, well-respected manager at a financial analytics firm. One day, Navar sensed something was wrong with one of his team members, Michael, and asked him what was wrong. Michael immediately started crying and telling Navar that his grandmother was sick and in the hospital. Being high in EI, which reaction is most likely for Navar?

Question

Quizplus · Accepted Answer

Navar's first step as a manager should be to actively listen to Michael's concerns without interrupting or giving any advice or physical contact. This would show that he is there to support Michael and to understand his situation. Additionally, it is not appropriate to hurry Michael out of the room or to share one's own personal experience in such a situation. It is also not advisable to cry along with Michael as it might make him feel more upset and embarrassed. Telling Michael to regain his composure might sound cold and uncaring.

Navar Is an Emotionally Intelligent, Well-Respected Manager at a Financial