Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?
A) filtering
B) emotional labor
C) information overload
D) communication apprehension
E) selective perception

Question

Quizplus · Accepted Answer

The mistakes committed by the sales staff suggest that they are experiencing information overload as a result of intensive training, as they were unable to retain or apply the knowledge correctly. This can result in difficulty in decision-making, confusion, and errors.

Zeus Industries Sells Satellite Television Systems