Rhoda is an executive assistant at a major medical center. Because she works directly with the head doctor, Rhoda feels that it is appropriate to council patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical center and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to council new patients. Marge's irritation with Rhoda can be explained by ________.
A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm

Question

Quizplus · Accepted Answer

Marge's irritation with Rhoda can be explained by role expectation, which refers to the way others believe a person should act in a given situation. Since Rhoda's job as an executive assistant does not typically include counseling patients, Marge expects Rhoda not to perform tasks that are outside her job description, leading to irritation when Rhoda counsels new patients.

Rhoda Is an Executive Assistant at a Major Medical Center