As the manager of a high volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers. Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?

Question

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Seeking input from the tellers on how to improve their job can lead to solutions that both improve efficiency and make the tellers feel valued and empowered in their roles. This can lead to better job satisfaction and a greater willingness to offer speedy service to customers. Paying them more or offering flex time could help with job satisfaction, but may not necessarily improve efficiency in serving customers. Bringing donuts may provide a morale boost, but again, does not directly address the need for faster service. Allowing tellers to manage themselves may lead to inconsistency in service and may not address the need for speed.

As the Manager of a High Volume Bank, You Are