Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.

Question

Quizplus · Accepted Answer

Sharon's lack of job satisfaction led to a poor customer service interaction, which can negatively affect customer satisfaction.

Sharon Is Unhappy with Her Job as a Salesperson at a Retail