Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Question

Quizplus · Accepted Answer

By bringing in the local extension agent to explain the changing nature of the area and the potential benefits of expanding the customer base to home gardeners, the company is using education and communication to overcome resistance from the sales personnel. This approach relies on providing information and fostering understanding to persuade employees to accept the change. It is a more cooperative and participative approach than manipulation or coercion, and it allows for negotiation and compromise as needed.

Your Company, Johnson Farm Products, Has Decided to Expand Its